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Tag: telecommunications

Digitalization
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Don’t Trap Your Customers

August 12, 2022August 12, 2022 Matthias Wenzel

by Niloofar Abolfathi Industry changes that lower customer frictions can be surprisingly beneficial for companies. Building on the global telecommunications industry, we document how a reduction in customer switching costs following mobile number portability increases industrywide profitability. We explain this finding based … Continue reading Don’t Trap Your Customers

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